Return Policy

Shellaxy Speaker Return Policy

Effective Date: January 4, 2026

At Shellaxy, your satisfaction is our priority. We want you to love your speaker! If you're not completely satisfied with your purchase, we're here to help with our hassle-free return policy.

Return Window

30-Day Money-Back Guarantee: You may return your Shellaxy speaker within 30 days of the delivery date for a full refund.
Extended Holiday Returns: Items purchased between November 1 and December 25 may be returned until January 31 of the following year.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

✅ Returned within 30 days of delivery
✅ Original condition: Unused or gently used with no signs of damage
✅ Original packaging: Product must be in its original box with all accessories
✅ Proof of purchase: Order number or receipt required
✅ All accessories included: Charging cable, user manual, and any other included items

Non-Returnable Items

❌ Items damaged due to misuse or accidents
❌ Products with removed or damaged serial numbers
❌ Items purchased from unauthorized retailers
❌ Clearance or final sale items (marked as non-returnable)

How to Initiate a Return

Step 1: Contact Us

Email us at returns@shellaxy.com or call 1-800-SHELLAXY (1-800-743-5529) with:

Your order number
Reason for return
Photos of the product (if defective or damaged)

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days
You'll receive a Return Merchandise Authorization (RMA) number
We'll provide a prepaid return shipping label (for US customers)

Step 3: Pack Your Item

Securely pack your Shellaxy speaker in its original packaging
Include all accessories and documentation
Write the RMA number clearly on the outside of the box

Step 4: Ship It Back

Attach the prepaid shipping label (if provided)
Drop off at your nearest carrier location
Keep your tracking number for reference

Return Shipping Costs

Domestic Returns (United States)

Defective/Damaged Items: FREE return shipping (we provide a prepaid label)
Change of Mind: Customer pays return shipping ($9.99 deducted from refund)
Free Return Shipping: Available for orders over $100

International Returns

Customers are responsible for return shipping costs
We recommend using a trackable shipping method
Original shipping fees are non-refundable

Refund Process

Processing Time

Refunds are processed within 5-7 business days after we receive your returned item
You'll receive an email confirmation once your refund is processed

Refund Method

Original Payment Method: Refunds will be issued to the original payment method used
Credit Card: May take 5-10 business days to appear on your statement
PayPal: Typically processed within 24-48 hours

Refund Amount

Full Refund: Product price + original shipping (for defective items)
Partial Refund: Product price only (for change of mind returns)
Deductions: Return shipping fee may be deducted if applicable

Exchanges

We want you to have the perfect Shellaxy experience!

How to Exchange

Contact us at returns@shellaxy.com to request an exchange
Available for different colors or models (subject to availability)
We'll ship your replacement as soon as we receive your return

Exchange Shipping

Defective Items: FREE exchange shipping both ways
Preference Changes: Customer pays return shipping; we cover new shipping

Defective or Damaged Products

If your Shellaxy speaker arrives defective or damaged:

Contact us within 48 hours of delivery at support@shellaxy.com
Provide photos of the defect or damage
Choose your solution:
- Full refund (including shipping costs)
- Free replacement with expedited shipping
- Partial refund to keep the item (if minor defect)

We cover all shipping costs for defective or damaged items.

Warranty Returns

Shellaxy speakers come with a 1-Year Limited Warranty

Covers manufacturing defects and workmanship issues
Does not cover accidental damage, misuse, or normal wear and tear
For warranty claims beyond 30 days, see our [Warranty Policy]

Late or Missing Refunds

If you haven't received your refund after 7 business days:

Check your bank account or credit card statement again
Contact your credit card company (processing may take time)
Contact your bank (there may be processing delays)
If you've done all of this and still haven't received your refund, contact us at returns@shellaxy.com

Restocking Fee

No restocking fee for defective or damaged items
No restocking fee for standard returns in original condition
15% restocking fee may apply if item is returned without original packaging or missing accessories