Shellaxy Speaker Shipping Policy

Effective Date: January 4, 2026

Thank you for choosing Shellaxy! We are committed to delivering your premium audio experience safely and efficiently. Please review our shipping policy below.

Shipping Methods & Delivery Times

Domestic Shipping (United States)

International Shipping

Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.

Order Processing

• Processing Time: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
• Order Confirmation: You will receive an email confirmation once your order is placed.
• Shipping Confirmation: A tracking number will be sent to your email once your Shellaxy speaker ships.

Shipping Restrictions

We currently ship to most countries worldwide. However, we cannot ship to:

• P.O. Boxes (for expedited/express shipping)
• Military APO/FPO addresses (standard shipping only)
• Certain remote or restricted areas

Customs, Duties & Taxes

International Orders:

• Customers are responsible for all import duties, taxes, and customs fees imposed by their country.
• These charges are not included in the product price or shipping cost.
• Shellaxy is not responsible for delays caused by customs clearance.

Package Tracking

Once your order ships, you will receive:

• A tracking number via email
• Real-time tracking updates
• Estimated delivery date

Track your package at: [Your Carrier Website]

Shipping Damage or Loss

Damaged Packages

• Inspect your package upon delivery
• If the box appears damaged, note it with the carrier before signing
• Contact us within 48 hours at support@shellaxy.com with photos of the damage
• We will arrange a replacement or refund

Lost Packages

• If your tracking shows "delivered" but you haven't received your Shellaxy speaker, please:
  1. Check with neighbors or building management
  2. Verify the shipping address in your order confirmation
  3. Wait 24 hours (sometimes carriers mark packages as delivered early)
  4. Contact us at support@shellaxy.com if still not received

Address Changes

• Address changes must be requested within 24 hours of placing your order
• Contact support@shellaxy.com immediately
• Once shipped, we cannot modify the delivery address
• Incorrect addresses provided by customers may result in additional shipping charges

Shipping Carriers

We partner with trusted carriers including:

• UPS
• FedEx
• USPS
• DHL (International)

Carrier selection is based on your location and shipping method chosen.

Holiday Shipping

During peak seasons (Black Friday, Cyber Monday, Christmas, etc.):

• Processing times may extend to 2-3 business days
• Delivery times may be longer than usual
• We recommend ordering early to ensure timely delivery
• Specific holiday cutoff dates will be announced on our website