Shipping

Order processing

In-stock orders are normally prepared within 2–5 business days, excluding weekends and public holidays. During launches, promotions, or periods of unusually high demand, processing may take longer. If a material delay affects your order, we will contact you using the email provided at checkout.

Pre-order and made-to-order products follow the dispatch estimate shown on the product page or order confirmation. Products in one order may ship separately.

Delivery estimates

Available shipping services, estimated delivery windows, and charges are shown at checkout. International delivery commonly takes 7–20 business days after dispatch, but customs inspections, remote destinations, weather, and carrier disruptions may extend this timeframe.

Delivery estimates are not guaranteed arrival dates. Please review the address carefully before placing an order.

Tracking

When the order ships, we will send a confirmation email with tracking information where the carrier supports it. Tracking may take up to 48 hours to display its first scan.

Customs, duties, and taxes

Unless checkout states otherwise, the recipient is responsible for import duties, taxes, brokerage fees, or other charges imposed by the destination country. Shellaxy cannot undervalue an order or mark a commercial purchase as a gift.

Address changes and delivery restrictions

Contact shellaxy.mkt@gmail.com as soon as possible if an address needs correction. We cannot guarantee changes after fulfillment begins. Delivery to military, forwarding, or restricted addresses depends on carrier availability shown at checkout.

Lost, damaged, or marked-delivered packages

If tracking stops updating, the package arrives damaged, or it is marked delivered but cannot be found, contact the carrier and Shellaxy promptly. Keep all packaging and provide photos for damage claims. We will assist with the carrier investigation and provide a remedy when the loss or damage is confirmed to be our or the carrier’s responsibility.